Frequently Asked Questions

CAN I WASH MY HATS?

Absolutely! Our hats are machine washable and dryer friendly. Your order will come with detailed care instructions.

CAN I SUBMIT A CUSTOM ORDER?

Sure thing! Have a specific color, size or collab design idea? We can bring it to life! Send us the details of your customized request by hitting the contact us tab or emailing us at info@thechinupmovement.com

WHAT IS THE RETURN POLICY?

Items may be returned within 14 days of receiving order. Items must be in its original condition, and all tags must be intact.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and refunded your original method of payment. Please allow up to 14 business days for us to process your refund.

PLEASE NOTE: ALL SALE ITEMS, GIFT CARDS AND CUSTOM ORDERS ARE NOT REFUNDABLE OR EXCHANGEABLE

Your experience is a priority and we would love to hear from you if you are not pleased with your purchase. Please email us at info@thechinupmovement.com

WHAT IS THE COST OF SHIPPING?

We ship via USPS, offering both standard and expedited shipping options. Your estimated delivery time will be shown at checkout based on the option you choose

Enjoy FREE standard shipping on all orders over $75.

WHEN WILL MY ORDER ARRIVE?

Orders are processed and shipped within 3-5 business days. Orders placed on weekends or holidays will be processed the next business day.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to monitor its progress.

PLEASE NOTE: SHIPPING TIMES ARE ESTIMATES AND MAY BE AFFECTED BY FACTORS OUTSIDE OUR CONTROL, SUCH AS WEATHER OR CARRIER DELAYS. WE WILL NOTIFY YOU IF THERE ARE SIGNIFICANT DELAYS.


WHAT IF MY PACKAGE IS LOST OR DAMAGED DURING SHIPPING?

If your package is lost or damaged in transit, please contact us within 7 days of delivery at info@thechinupmovement.com so we can assist you.

HOW CAN I CONTRIBUTE TO THE CHIN UP MOVEMENT?

If you would like to send a monetary contribution to The Chin Up Movement you may click the link below: https://thechinupmovement.com/products/donation

I DON'T SEE MY QUESTION HERE. HOW CAN I FIND OUT MORE INFORMATION?

We are sorry we didn't answer your question here. Please feel free to contact us with your inquiry.